Members Sign In

Investor Help Centre

Every now and then questions arise.
For a quick solution visit our Investor Help Centre
or contact our Customer Service

General topics

Lendermarket is the provider of lending marketplace platform that connects investors with borrowers. At Lendermarket, both retail and institutional investors can invest in consumer loans originated across Europe.
Creating an account is easy. Simply fill out the registration form available here: www.lendermarket.com/account/signup. After registration is complete, you are required to verify your identity and deposit funds to your investment account to start investing.
We invite both individuals and companies to invest through Lendermarket platform. Individual investors are required to be at least 18 years old, have a bank account in the European Economic Area (or Switzerland) and their identity successfully verified by the Lendermarket team.

Family trusts, partnerships, limited liability companies and other organizations must have a bank account in a bank located in the EEA (or Switzerland).
Investing through Lendermarket is completely free of charge. Lendermarket does not charge any fees for opening an account, depositing or withdrawing funds.
A Buyback Guarantee is a guarantee from the Loan Originator to the lender for a particular loan to buy back the loans that are more than 60 days overdue from their original due date at the nominal value of outstanding principal, plus accrued interest income and late payment fees. All loans at Lendermarket come with a Buyback Guarantee.
The Lender shall be fully responsible for paying all taxes arising from any repayments obtained as a result of its investment based on legislation of respective country. All repayments will be paid from Lendermarket to the lender bank account without any deduction or withholding for or on account of any tax.
Lendermarket does not provide any tax advisory services to the investors and we strongly suggest seeking for professional tax advice.
Yes, Lendermarket also invites companies to register and start investing. However, to comply with AML requirements, we do ask the representative of the company to provide additional information about the legal entity, for example the registration documents and details of the ultimate beneficial owners.
Both natural persons and companies can only have one investor account at Lendermarket.

Deposits & Withdrawals

You can transfer money to your Lendermarket investor account from your personal bank account. Lendermarket's bank account is linked to the SEPA (Single Euro Payments Area) network for Euro transfers. Euro transfers can be done easily and at low cost using SEPA transfer.

Deposits are to be made to the following account:

Bank: Fire Financial Services Limited
Bank address: The Observatory, 7, 11 Sir John Rogerson’s Quay, Dublin, D02 VC42, Ireland
Beneficiary: Lendermarket Limited
IBAN: IE19 CPAY 9911 9949 3400 79
BIC: CPAYIE2D
Currently, we confirm only one active and verified bank account for each user of Lendermarket. The bank account used for the first deposit will become an investor's default bank account from which the following deposits must be made. Please contact our customer support should you need to change your default bank account at any given time.
No, due to the AML requirements, we only accept deposits from bank accounts registered to the name of the investor.
We only accept transfers in Euro.
Your bank should reject a non Euro transfer. However, if your bank does not reject the transfer, it will fail when it reaches the SEPA network, the funds will then be returned to the sending account. It can take 3-5 working days to return the funds to the sending account.
You can initiate a withdrawal through your investor account at any given time for the funds available on your account. Please bare in mind that you cannot withdraw funds that are invested in loans.

Importantly, you can only withdraw funds to the same bank account from which the first deposit was made.
Lendermarket imposes no charges for withdrawals. Nevertheless, your bank or money transfer service provider may charge additional fees for transfers. We suggest consulting your bank or money transfer service provider to get more information on any such fees.
On most cases, Lendermarket will process your withdrawal request within 1 business day. Payments within the eurozone usually take 1-3 business days, depending on several factors such as the time of your withdrawal request and national holidays. Transfers outside the eurozone may take longer, depending on the bank.

Investing

To start off with, you need to have transferred available funds in your account at Lendermarket to start making investments. You can start investing with as little as EUR 10,00. Simply browse the loan list and find the loans that meet your investment preferences. Alternatively, use our convenient Auto Invest function to optimize your efforts even more.
No, once you have already reviewed and confirmed your investment in the loan, the investment cannot be canceled.
The minimum investment in any loan on Lendermarket platform is EUR 10,00.
You can see all of the transactions in your account under “Account statement” page. Please, use the filters to see income earned from your investments at any given period. Alternatively, please navigate to “Summary” page for an overview of received payments.
All interest rates are calculated up until the repayment date and expressed as annual figures. Interest rates are calculated based on the following formula: Residual amount invested x Interest rate (%) / 360 x Period of investment.
This is the weighted average interest rate of all active loans you have investments in.
Assuming the borrower pays according to the loan schedule and the repayment is done on time, the investors will receive the funds to their investor account on a day following the scheduled repayment date.

Auto Invest

Lendermarket’s Auto Invest is a simple solution that offers you a way to optimise your efforts. You simply set the criteria for your money to be invested and each time a loan that meets the conditions is identified from the loan list, an investment is made automatically, saving you time, but keeping you in full control. You can also stop, cancel or amend your Auto Invest portfolio at any time.
Your Auto Invest can be stopped by simply clicking the Stop button in your settings menu. Similarly, you can reactivate the Auto Invest by clicking the Activate button.
Once you have confirmed your investment criteria, Auto Invest will automatically review the loan list and starts investing in loans that meet your specific investment preferences. Whenever you amend your investment preferences, the loan list will be automatically reviewed again to find any new loans that would meet your investment criteria.
When Auto Invest is not investing, it is most often due to a lack of available loans corresponding to your specific investment preferences.